ソフトバンクが米AI企業シエラと国内独占提携。オンライン専業LINEMOに導入後、問い合わせ解決率は83%から97%へ、満足度は74%から93%に上昇。シエラの評価額は1兆円超。....
ソフトバンクは7月14日、米AIスタートアップSierraと戦略的提携を発表し、日本での独占パートナーとなる。両社はAIエージェントを活用した次世代カスタマーサービスソリューションを共同提供。オンラインブランドLinemoが既に導入済みで、今後ソフトバンクやY!mobileなど主要ブランド及び他事業へ展開予定。....
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