国内初の人工とAIカスタマーサービス連携の推薦性国家標準が9月1日施行。AIの的外れ回答・有人窓口の隠蔽・人機回答不一致などに対応。一部プラットフォームはAIでコスト削減し有人窓口を隠し、複雑な紛争で機械的返答やAI約束と人工の乖離が発生。新規は連携を規範し消費者権益を保護する。....
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