According to AIbase, OpenAI is launching a series of new features for its flagship product, ChatGPT, aiming to enhance its value as a practical tool rather than simply focusing on user engagement or click-through rates. The company states that real success lies in whether users are willing to use it repeatedly and learn from it. By improving the tool's practicality, OpenAI believes users will be willing to pay for it.
Enhancing User Time Management and Mental Health Support
To help users better manage their time, OpenAI plans to introduce a break reminder feature during long sessions. When a conversation lasts too long, ChatGPT will prompt users to pause, helping them better control their usage time.
When dealing with sensitive personal issues, the way ChatGPT responds will also change. For example, for questions like "Should I break up?", ChatGPT will no longer provide direct advice but instead ask follow-up questions to encourage users to weigh and reflect on their decisions.
OpenAI emphasized the various applications of ChatGPT in real life, such as providing support in difficult conversations, explaining complex medical lab results, and offering assistance to those under significant pressure. The company believes that in these situations, ChatGPT can act as a neutral discussion partner or provide information to help users make decisions.
However, the risks that come with it should not be ignored. Critics point out that ChatGPT sometimes unconditionally agrees with users, which could reinforce negative emotions or incorrect decisions for those experiencing mental health difficulties. OpenAI acknowledges that GPT-4o sometimes reinforces users' delusions or emotional dependence and is actively working on resolving this issue. The company is developing new tools to identify potential psychological distress in users and guide them toward seeking professional help. To this end, OpenAI has partnered with over 90 doctors and experts from more than 30 countries, including specialists in psychology, adolescent development, and human-computer interaction.