Wall Street giants are embracing the career transformation brought by artificial intelligence with unprecedented determination. In February 2026, according to Qichacha, citing news from Tencent Technology, Jamie Dimon, CEO of JPMorgan Chase, stated that the bank has launched a large-scale internal job reallocation plan to address the profound impact of AI on its workforce structure.

Core Strategy: Transition from "Back-Office Support" to "Front-End Creation"

The talent structure of JPMorgan Chase has undergone significant changes over the past year, showcasing the efficiency benefits driven by AI:

Structural Optimization: The proportion of employees in basic operations and support roles has decreased, while the proportion of positions directly serving customers and possessing "revenue-generating" capabilities has significantly increased.

Skill Reshaping: Instead of simply laying off employees affected by automation, the bank has invested heavily in retraining, guiding them toward more valuable new roles.

Technology Empowerment: The application of AI in fraud detection and customer service has not only improved operational efficiency but also allowed technical staff to focus more on core business restructuring.

Massive Investment: A $20 Billion Tech Ambition

JPMorgan Chase's annual technology budget of approximately $20 billion has become the foundation for maintaining competitiveness in the AI era.

Business Restructuring: This huge sum is being used to deeply integrate AI into every business process of the bank.

Social Responsibility: In response to concerns about "mass unemployment," Dimon called on society as a whole to prepare for potential unemployment risks, but emphasized that the bank's primary goal is to use AI to improve service quality.

Industry Insight: "AI Pain" and Opportunities in Finance

As a global indicator of the financial industry, JPMorgan Chase's actions send a clear signal: AI is not just a tool replacement, but a complete restructuring of organizational frameworks. For financial professionals, low-barrier jobs such as compliance and data entry are disappearing, while "AI collaboration skills" and "high-net-worth customer service capabilities" are becoming the new golden tickets.