According to Mou Chengpeng, the financial officer of OpenAI, the use of ChatGPT for health consultations in the United States is remarkable. Every week, American users send about two million messages related to health insurance, with approximately 600,000 of them coming from "hospital deserts" — areas where the nearest hospital is at least a 30-minute drive away. In these regions, there is a lack of medical resources, forcing people to seek other ways to obtain health information.
Interestingly, 70% of the health consultations are made outside of regular working hours, indicating that many people cannot get timely help during the day when facing health issues. Mou pointed out that many families use ChatGPT to organize and understand information provided by different doctors and nurses to make better healthcare decisions. For example, a user named Simon Smith shared on social media how his family used ChatGPT to help deal with his father's illness, consolidating information from various sources into one ChatGPT project to reach a consensus.
OpenAI has been continuously expanding its presence in the healthcare sector. In addition to launching a dedicated health section, it is also working to bring its chatbot into more hospitals across the United States. This initiative aims to provide people with more convenient access to health information, especially in areas with limited medical resources.
Key Points:
🌍 Approximately 600,000 health consultations per week come from "hospital desert" areas.
⏰ 70% of the consultations are made outside of office hours, reflecting urgent needs.
🏥 OpenAI is promoting the application of its health services in U.S. hospitals.
