Renowned game company Valve (V社) has been revealed to be developing an internal artificial intelligence tool called "SteamGPT." According to screenshots of the Steam backend code leaked on social media, the tool includes two core modules: SteamGPT and SteamGPTSummary, primarily used for handling platform support and internal management tasks.

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An Efficiency Tool for Internal Collaboration

SteamGPT is mainly responsible for assisting the customer service team with tedious support tasks. It can quickly retrieve and summarize player account details, such as account registration duration and credit score, helping human customer service representatives more efficiently assess user status and resolve issues.

The tool is also used for internal task management. By intelligently summarizing a large number of support requests and internal tasks, SteamGPT can significantly reduce the time developers and customer service staff spend filtering information, thus optimizing the overall workflow.

Internally Used, Not Available to Players

Current evidence suggests that this AI system is designed exclusively as a productivity tool for V社 employees, not a public chatbot like ChatGPT. V社 seems to prefer using AI's summarization and retrieval capabilities rather than allowing it to interact directly with players on the front end.