AI Becomes a New Driving Force for E-commerce Growth in Fields such as Commercial Photography and Customer Service

Accelerated Transformation of Banking Technology: Large Models Deepen into Core Business

As the challenges and pressures faced by the banking industry in digital transformation intensify, more and more banks are beginning to integrate large model technology into their core businesses, rather than simply relying on chatbot applications. The latest financial reports show that some major domestic banks have made significant progress in technology investment and large model applications, but also reveal a trend of differentiated investment. According to an analysis of ten major banks by Titanium Media App, including the six major state-owned banks and several joint-stock banks, six of them have seen a reduction in technology investment. For example,

Fliggy Unveils AI Achievements: Online Customer Service Efficiency Soars by 54%, Merchant Productivity Doubles

Recently, Fliggy, the online travel service platform, revealed its progress in exploring artificial intelligence (AI). According to Fliggy's latest data, the AI-assisted coding penetration rate in its technology development has reached 70%. Meanwhile, all hotel business development personnel are 100% equipped with AI-powered business intelligence agents, providing strong support for business development. In customer service, Fliggy's AI customer service has handled approximately one-tenth of user-initiated online inquiries, significantly improving customer response efficiency.

DingTalk Launches AI Customer Service Assistant, Auto-Integrating with Company Websites and Official Accounts

On March 17th, DingTalk announced a significant AI capability – the AI Customer Service Assistant. This feature automatically integrates with company websites, official accounts, and other platforms to directly serve consumers and corporate clients. This innovative initiative has been widely welcomed by corporate clients, with over 700 companies, including Cloudminds Technology, Rokid, Redline, Aowei Electronics, and Precise Learning, already using it.

Tencent Cloud's Smart Digital Humans and Qidian Customer Service Integrate with DeepSeek

On February 24th, Tencent Cloud's Smart Digital Humans and Tencent Qidian Customer Service officially announced their integration with the DeepSeek large language model. Leveraging DeepSeek's superior semantic understanding and intent recognition capabilities, this integration further optimizes user experience and enhances service quality and customer satisfaction.

Lyft Partners with Anthropic to Launch AI Customer Service Assistant, Significantly Enhancing Service Efficiency

AI Customer Service Not Effective? Many Regions Identify Human Customer Service as Urgently Needed Talent

Brazilian Startup Carecode Successfully Raises $4.3 Million to Advance AI Customer Service in Healthcare

Recently, Brazilian startup Carecode announced the successful completion of a $4.3 million pre-seed funding round. This funding will be used to develop its AI-based customer service system. The project aims to enhance customer experience in the healthcare industry, helping hospitals and medical institutions communicate more efficiently with patients. With the rapid advancement of AI technology, Carecode's innovative services are expected to play a significant role in the healthcare sector. Image source note: The image is AI-generated and licensed by Midjourney.

WhatsApp Officially Enters the AI Era: Launch of Smart Customer Service Features in the Business Version with Comprehensive Upgrades to the Business Platform

Meta's instant messaging application WhatsApp has introduced important updates in its latest iOS beta version (24.25.10.84), bringing AI-driven smart reply features and new capabilities for business platform connections to enterprise users, marking a further deepening of its AI strategy. The core of this update is the AI support system aimed at businesses. Business users can enable the AI customer service feature by simply scanning a QR code, providing intelligent customer service around the clock. This feature is particularly suitable for handling customer inquiries outside of working hours, allowing for smart replies.

AI Finally Surpasses This Threshold! Livekit Open Source Model Accurately Identifies 'Are You Done Speaking'!

In the world of human-computer dialogue, one of the most frustrating issues is - 'Are you done speaking?' This seemingly simple question has become a significant hurdle for countless voice assistants and customer service robots. Do you often find yourself in situations where you just paused to think about what to say next, and the AI impatiently jumps in to respond? Or when you've clearly finished speaking, but the AI is still waiting cluelessly until you exclaim 'I'm done speaking' for it to react? This experience can be incredibly exasperating.

Xbox Quietly Deploys AI: Chatbot Launches First, Smart Search Coming Soon

Microsoft has officially started the AI strategic layout for the Xbox platform. As the first AI feature, an intelligent customer service chatbot has already launched on the Xbox platform. According to informed sources, this is only the first step in Microsoft's push for AI strategy in the Xbox area. The second upcoming AI feature is natural language search. This feature will allow users to obtain recommendations without needing to remember specific game titles; they can simply input descriptive terms like "children's puzzle games". The new search system will also support error tolerance, capable of recognizing typos and abbreviations.