Popular GitHub Repositories for Helpdesk Ticketing

? AI-powered enterprise search engine ?

Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im，alternative to slack + zendesk/intercom

FlowInquiry is an open-source platform that brings together project management, ticket tracking, workflow automation, and SLA monitoring to help teams stay organized and efficient.

Create a Chatbot app on your own data with GCP tools

CustomGPT.ai Integrations - ready-made social and messaging bots powered by CustomGPT.ai’s enterprise RAG API. Deploy AI assistants on Slack, Discord, WhatsApp, Telegram, Teams, and more in minutes, connected to 100+ data sources.

Smart helpdesk assistant that handles queries, calls tools/APIs, accesses a knowledge base, and stores interactions in a database.

? Automate Excel-based SLA reporting with zero hassle! This powerful VBA tool generates priority-based support metrics, highlights SLA breaches, and saves hours of manual effort — perfect for tech support teams and IT managers.

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

A Multi Guild Discord Ticket Bot using DiscordJS

:ticket: Ticketing-routing agent using neural networks trained to submit new tickets based on pre-determined optimal parameters.

College Helpdesk Chatbot using AI and Flask.

TicketScout is a ticket system for professionals in specialized tech domains, not just software teams. It simplifies ticketing with easy creation and updates using only a title and description. Its AI-powered semantic search understands ticket context, allowing intuitive searches without specific keywords.

PHP customer-support automation with multi-provider AI (OpenAI/Claude/Gemini). Smart replies, ticketing, categorization, analytics. Runs on all standard hostings. GPL-3.0-or-later.

AutonomyX is an agent simulation environment that enables businesses to train and test custom LLM-based agents against key performance indicators and metrics from various business channels, including ticketing applications, financial reporting backends, product analytics dashboards, and social media channels.

Automatic ticket classification and document QA system with Pinecone vector search, GROQ LLaMA-3, and SVM-based department prediction

Modern IT-Servicedesk for small to medium sized businesses focussing on ITIL best practices to help create a solid foundation for scale.

Hesk - Free Help Desk Software

A smart AI-powered chatbot designed to handle customer queries, FAQs, and ticket routing—perfectly balancing automation with a human touch for small businesses.

AI-powered support copilot for ticket classification and query resolution. RAG, Chroma DB, Streamlit. Atlan AI Engineer Internship.

StackUp Helpdesk Bot is an AI-powered application designed to help users quickly find answers to their queries without having to manually search through the entire StackUp Zendesk Help Center.