情感 AI：企业新宠还是一场技术乌龙？
情感AI正成为企业软件领域的新兴趋势，旨在让AI助手理解人类情绪，提升人机交互的贴心度。这一技术通过结合视觉、声音等多维度数据，利用机器学习和心理学知识，试图在互动中精准解读情感。随着AI助手在工作场所的广泛应用，情感AI展现出更大的商业潜力。许多大型云服务提供商已推出相关服务，如微软Azure认知服务和亚马逊Rekognition。然而，情感AI并非新概念，其面临的主要挑战在于准确识别情绪，同时需遵守严格的法规，如欧盟AI法案对计算机视觉情感检测的限制以及某些州的生物识别数据收集法规。尽管AI助手在情感理解方面取得进展，但其实际效果仍面临理论与实践间的挑战，未来AI助手在办公室中的表现是否能超越当前的Siri水平仍存疑问。
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