Parloa融资1.2亿美元，市值突破10亿美元，欲扩展企业AI客服平台
近日，客户体验领域的创新公司 Parloa GmbH 宣布成功融资1.2亿美元，使其估值达到10亿美元。这笔新资金将用于加速公司在北美和欧洲的扩张，增强其人工智能代理管理平台，并招聘国际人才。自2018年成立以来，Parloa 专注于为企业提供 AI 驱动的客户服务解决方案。Parloa 的 AI 代理管理平台允许企业通过一个低代码的界面设计、部署和管理各种沟通渠道上的 AI 客服代理，包括语音、聊天和消息。这一平台的灵活性极高，企业可以利用现有的技术与系统（如 Salesforce、ServiceNow 和 Zendesk 等）集成
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