SoftBank Collaborates with Sierra to Launch AI Customer Service in Japan, Customer Satisfaction Rises from 74% to 93%
SoftBank has partnered exclusively with US AI firm Sierra for Japan. Its digital brand LINEMO, which has no physical stores, deployed Sierra's AI customer service, boosting query resolution from 83% to 97% and satisfaction from 74% to 93%. Sierra is valued at over $100 billion.....
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