Meituan WOWService Technical Report Released: 10% Labeled Data Achieves Traditional Results, Multi-Agent Collaboration Improves Customer Satisfaction by 12%
Meituan launched the WOWService AI system whitepaper, fully deployed in customer service. Using dual data-knowledge drive and four-stage training, it boosts resolution by 9% and satisfaction by 12%, with only 10% of traditional annotation. Core features include 96% accuracy from structured rules and dialogue logs, and multi-agent collaboration.....
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