杭州机场推出全国首个AI大模型智能呼叫中心，服务体验再升级
杭州萧山国际机场于5月16日成功启用全国民航首个基于 AI 大模型的智能呼叫中心，标志着其96299热线进入了一个全新的智能化时代。这一升级采用了前沿的 DeepSeek 大模型技术，旨在提升客户服务的效率和质量。自2014年首次上线以来，96299热线为旅客提供24小时不间断的接听与在线咨询服务。经过此次升级，AI 语音机器人能够应对高峰期的来电量，有效分担人工服务压力，并自动实现智能问答。结合情感计算和多模态知识图谱等技术，这个智能呼叫中心成功构建了行业首个 “感知 - 决策 - 交
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