百度智能云客悦通过信通院“基于大模型的智能客服”评测
中国信通院评估结果显示，百度智能云客悦智能客服产品荣获首批“基于大模型的智能客服”最高评级，标志着百度在该领域的技术实力和应用实践得到权威认可。智能客服作为人工智能的重要应用，对金融、政务、运营商等行业具有重要意义，能够帮助机构实现降本增效。客悦作为国内首款基于大模型的智能客服产品，具有功能完备、性能优越、系统成熟等优势，能够高效解决复杂问题，提升问题自主解决率至92%，并简化运营过程，使业务人员能快速配置系统。目前，该产品已在多个行业广泛应用，助力企业提高服务和营销效率，实现增收。
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