AI 客服不好使？多地将人工客服列为急需人才
近年来，随着人工智能技术的飞速发展，AI 客服在电商、物流和电信等多个行业得到了广泛应用。然而，尽管 AI 客服的使用日益普及，人工客服的岗位依然被多地列为紧缺技能职业。据工人日报报道，记者在调查中发现，许多从事人工客服的人员大多来自农村，岗位的工作压力和强度普遍较大，人员流动性频繁。图源备注:图片由AI生成，图片授权服务商Midjourney北京邮电大学的梁孔明教授指出，目前的 AI 客服在处理复杂问题时尚显不足，难以做到精准识别和回复。尽管技术在不断进步，但
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