WhatsApp正式邁入AI時代：企業版推出智能客服功能，商業平臺連接全面升級
Meta旗下即時通訊應用WhatsApp在最新iOS測試版（24.25.10.84）中引入重要更新，爲企業用戶帶來AI驅動的智能回覆功能和商業平臺連接新特性，標誌着其AI戰略的進一步深化。這次更新的核心是面向企業的AI支持系統。企業用戶只需通過掃描二維碼，即可啓用AI客服功能，實現全天候的智能客戶服務。這項功能尤其適合非工作時間的客戶諮詢處理，可以智能回覆產品信息、根據客戶需求推薦方案，並提供實時的價格和庫存信息。在實際應用中，系統設計了靈活的人機交接機制。當企業需要人工接管
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