蘇寧易購上線靈思店員AI助手與數字人導購屏系統
最近，蘇寧易購宣佈在其 Max 店引入全新的店員 AI 助手和數字人導購屏系統。這一創新通過將靈大模型與 DeepSeek 技術深度融合，建立起 “雙引擎” 智能服務體系，旨在全面提升門店運營效率、用戶服務體驗和營銷轉化效果。據蘇寧易購的 IT 負責人介紹，憑藉零售大模型技術，公司整合了大量的門店商品、用戶畫像及營銷活動數據，創建了智能化的門店知識庫系統。店員現在只需輸入關鍵詞，便可以在一秒鐘內獲取精準的信息。相比以前處理問題的4小時 / 件，現在已經縮短至僅需1分鐘 /
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