AI電話客服的未來已來！Bland AI獲1600萬美元A輪融資
Bland AI，一家專注於電話客服的人工智能公司，近期宣佈完成1600萬美元的A輪融資，總融資額達2200萬美元，由Scale Venture Partners領投，Y Combinator、PayPal創始人Max Levchin、Eleven Labs CTO Piotr Dąbkowski和Twilio創始人Jeff Lawson等參投。Bland AI爲公司提供定製智能電話平臺，創建虛擬電話助手，處理客戶服務、銷售和預約等電話事務，自動化常見電話互動，降低運營成本，提高效率，改善客戶體驗。其應用場景廣泛，靈活配置，支持語音或語言選擇，通過類似培訓方式教會AI處理對話，與任何系統無縫集成，自動轉接人工、發送文本信息、更新CRM等。Bland AI獨創“Conversational Pathways”編程語言，設計詳細對話路徑，確保AI智能迴應。提供監控和分析工具，幫助企業優化AI電話助手錶現，提升整體效率和客戶滿意度。
%20--%3e%3cdefs%3e%3cstyle%3e%20.st0%20{%20fill:%20%23061b40;%20}%20.st1%20{%20fill:%20%23306af1;%20}%20.st2%20{%20fill:%20%235ce5cf;%20}%20%3c/style%3e%3c/defs%3e%3cg%3e%3cpath%20class='st0'%20d='M55,10.5h9v3h-9v9h12V7.5h-12v3ZM64,19.5h-6v-3h6v3Z'/%3e%3cpolygon%20class='st0'%20points='69%2016.5%2078%2016.5%2078%2019.5%2069%2019.5%2069%2022.5%2081%2022.5%2081%2013.5%2072%2013.5%2072%2010.5%2081%2010.5%2081%207.5%2069%207.5%2069%2016.5'/%3e%3cpolygon%20class='st0'%20points='95%2010.5%2095%207.5%2083%207.5%2083%2022.5%2095%2022.5%2095%2019.5%2086%2019.5%2086%2016.5%2095%2016.5%2095%2013.5%2086%2013.5%2086%2010.5%2095%2010.5'/%3e%3cpath%20class='st0'%20d='M40,1.5v21h11.6l1.4-1.4v-7.6h0c0,0-1.4-1.5-1.4-1.5l1.4-1.4V2.9l-1.4-1.4h-11.6ZM50,19.5h-7v-6h7v6ZM50,10.5h-7v-6h7v6Z'/%3e%3c/g%3e%3cpath%20class='st1'%20d='M23.1,24L14.7,4.8l-4.9,11.2h3.8l-1.8,4H3.3L12.1,0H2C.9,0,0,.9,0,2v20c0,1.1.9,2,2,2h21.1Z'/%3e%3cpath%20class='st2'%20d='M34,0h-16.8l10.6,24h6.2c1.1,0,2-.9,2-2V2C36,.9,35.1,0,34,0ZM32.5,20h-4V4h4v16Z'/%3e%3c/svg%3e)
