智能化助力公共服務：代理 AI 如何提升效率與服務質量
在當今數字化浪潮中，代理 AI（Agentic AI）正逐漸成爲公共部門提升效率的新利器。它的智能化能力使其能夠進行推理、規劃、記憶以及自主行動，且無需持續的人爲干預。這種技術不僅能夠優化服務流程，還能夠通過個性化服務來更好地滿足公衆需求。在最近舉行的2025年 GovInsider 創新節上，代理 AI 的應用潛力引發了廣泛討論。與會專家認爲，雖然許多組織對代理 AI 的接受度不高，但這項技術的到來是不可逆轉的。組織需要以戰略性思維來規劃如何利用代理 AI 來實現其目標。圖源備註：
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