T-Mobile攜手OpenAI打造全新AI客服平臺
T-Mobile最新宣佈與人工智能巨頭OpenAI達成多年合作協議，旨在通過打造全新的AI驅動客戶服務平臺，徹底重塑用戶體驗。這一令人矚目的合作不僅展現了AI在商業應用中的巨大潛力，更預示着通信服務的未來發展方向。在當今商業格局中，生成式AI已成爲客戶服務領域的重要應用，僅次於編程和營銷。T-Mobile此次推出的IntentCX平臺，將充分利用OpenAI的尖端技術，包括其強大的API和最新的o1模型。兩家公司表示，這個創新模型在分析客服通話記錄和識別用戶痛點方面已展現出驚人的潛力，有望大
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