軟銀與美國AI公司Sierra達成獨家合作，成爲其在日本獨傢伙伴。旗下純線上品牌LINEMO無實體店，部署Sierra智能客服後，客戶諮詢解決率從83%升至97%，滿意度從74%升至93%。Sierra估值已超千億。
軟銀集團7月14日宣佈，與美國AI初創公司Sierra達成戰略合作，併成爲其在日本獨家合作伙伴。雙方將聯合推出基於智能AI代理的新一代客服解決方案。軟銀旗下線上品牌Linemo已率先接入該技術，後續將推廣至軟銀、Y!mobile等核心品牌及其他業務線。
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