ServiceNow 28.5億美元拿下Moveworks，重塑AI聊天機器人格局？
在生成式人工智能熱潮興起之前，Moveworks 就已經在利用新一代語言模型解決客戶服務中的技術難題。近日，服務管理軟件巨頭 ServiceNow 宣佈以28.5億美元收購 Moveworks，這一交易引起了業界的廣泛關注。圖源備註:圖片由AI生成，圖片授權服務商MidjourneyMoveworks 成立於2016年，由 Bhavin Shah、Vaibhav Nivargi、Varun Singh 和 Jiang Chen 共同創辦，致力於開發企業聊天機器人以增強人類客服代表的能力。CEO Shah 在接受採訪時提到，2016年並不是一個好時機，因爲當時業界對聊天機器人的未來普遍持懷疑態度。直
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