全球最大呼叫中心運營商採用AI技術實時修改印度員工口音
在全球商業溝通中，人工智能的角色引發了熱烈的討論。全球最大的呼叫中心運營商 Teleperformance 開始採用美國初創公司 Sanas 開發的人工智能技術，實時修改印度員工的口音，以便更好地服務西方客戶。該公司聲稱，這項技術可以減少誤解，提高生產效率，甚至保護呼叫中心員工免受語言攻擊。圖源備註:圖片由AI生成，圖片授權服務商Midjourney隨着印度成爲全球客戶服務的重要樞紐，尤其是在英語溝通方面，客戶有時對外國口音感到困惑，這導致了更長的通話時間和更多的升級投訴。根據
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