美國通信巨頭Verizon利用AI防止因施工的意外斷網
Verizon引入AI技術以預防網絡中斷，特別是由於施工導致的地下光纖線路意外切斷。每年這類事故造成數千起問題，影響企業和遠程工作者。爲解決這一問題，Verizon結合了“Call Before You Dig”全國性程序，幫助在挖掘前瞭解地下線路分佈。然而，面對每年超過1000萬的挖掘請求，人工審覈變得繁瑣。Verizon利用AI分析歷史數據和當前活動，識別潛在風險，如根據公司過往記錄或地點歷史事件提前發出警報，優化與施工方的溝通，從而減少線路被切斷的風險。關鍵點包括：1) 使用AI技術預測和預防光纖線路意外切斷；2) “Call Before You Dig”程序提供地下線路信息；3) 每年大量挖掘請求通過AI優化處理效率。
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