美團發佈WOWService大模型交互系統白皮書，已在智能客服全量上線。採用"數據+知識雙驅動"與四階段訓練體系，複雜場景下客服解決率提升9%，用戶滿意度提升12%，訓練標註量僅爲傳統方案10%。核心框架包括：結構化業務規則與真實對話日誌聯合訓練，知識點準確率達96%；多智能體協同機制，主Agent負責整體交互。
美團發佈WOWService大模型交互系統技術報告，針對本地生活服務領域，解決通用能力與行業需求不匹配、複雜場景下服務可靠性與個性化難兼顧、數據成本高及訓練週期長等落地難題，並彌補可複用業務框架和真實場景優化方案的行業空白。
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