AI电话客服的未来已来！Bland AI获1600万美元A轮融资
Bland AI，一家专注于电话客服的人工智能公司，近期宣布完成1600万美元的A轮融资，总融资额达2200万美元，由Scale Venture Partners领投，Y Combinator、PayPal创始人Max Levchin、Eleven Labs CTO Piotr Dąbkowski和Twilio创始人Jeff Lawson等参投。Bland AI为公司提供定制智能电话平台，创建虚拟电话助手，处理客户服务、销售和预约等电话事务，自动化常见电话互动，降低运营成本，提高效率，改善客户体验。其应用场景广泛，灵活配置，支持语音或语言选择，通过类似培训方式教会AI处理对话，与任何系统无缝集成，自动转接人工、发送文本信息、更新CRM等。Bland AI独创“Conversational Pathways”编程语言，设计详细对话路径，确保AI智能回应。提供监控和分析工具，帮助企业优化AI电话助手表现，提升整体效率和客户满意度。
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