ServiceNow 28.5亿美元拿下Moveworks，重塑AI聊天机器人格局？
在生成式人工智能热潮兴起之前，Moveworks 就已经在利用新一代语言模型解决客户服务中的技术难题。近日，服务管理软件巨头 ServiceNow 宣布以28.5亿美元收购 Moveworks，这一交易引起了业界的广泛关注。图源备注:图片由AI生成，图片授权服务商MidjourneyMoveworks 成立于2016年，由 Bhavin Shah、Vaibhav Nivargi、Varun Singh 和 Jiang Chen 共同创办，致力于开发企业聊天机器人以增强人类客服代表的能力。CEO Shah 在接受采访时提到，2016年并不是一个好时机，因为当时业界对聊天机器人的未来普遍持怀疑态度。直
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