软银与美国AI公司Sierra达成独家合作，成为其在日本独家伙伴。旗下纯线上品牌LINEMO无实体店，部署Sierra智能客服后，客户咨询解决率从83%升至97%，满意度从74%升至93%。Sierra估值已超千亿。
软银集团7月14日宣布，与美国AI初创公司Sierra达成战略合作，并成为其在日本独家合作伙伴。双方将联合推出基于智能AI代理的新一代客服解决方案。软银旗下线上品牌Linemo已率先接入该技术，后续将推广至软银、Y!mobile等核心品牌及其他业务线。
AI客服公司Sierra成立21个月ARR达1亿美元，估值100亿美元，市销率百倍。已签约30多家客户，覆盖金融、医疗、零售、IoT领域，处理身份验证、退货等人工客服任务。
AI代理公司Sierra完成3.5亿美元融资，估值达100亿美元。由前Salesforce联席CEO布雷特·泰勒创立，专注企业客服AI代理开发。本轮融资由Greenoaks Capital领投，公司成立仅一年即获市场高度认可。
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