AI入驻快餐业：Taco Bell将大规模测试AI点餐系统
美国快餐连锁Taco Bell宣布扩大其人工智能（AI）点餐系统测试范围，计划在2023年底前将AI语音技术推广至数百家门店，旨在减轻员工负担，提高订单准确性，缩短顾客等待时间，最终推动盈利增长。此举措显示了快餐业向智能化服务的迈进。Yum! Brands已在美国部分Taco Bell免下车点餐店测试AI技术，未来还计划在澳大利亚的肯德基餐厅推广。AI在快餐行业的应用呈现喜忧参半，不同品牌对AI技术的反应不一。AI助手将为顾客提供个性化推荐，如Taco Bell的Chalupa，但技术应用也引发了就业影响的讨论。
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