全球最大呼叫中心运营商采用AI技术实时修改印度员工口音
在全球商业沟通中，人工智能的角色引发了热烈的讨论。全球最大的呼叫中心运营商 Teleperformance 开始采用美国初创公司 Sanas 开发的人工智能技术，实时修改印度员工的口音，以便更好地服务西方客户。该公司声称，这项技术可以减少误解，提高生产效率，甚至保护呼叫中心员工免受语言攻击。图源备注:图片由AI生成，图片授权服务商Midjourney随着印度成为全球客户服务的重要枢纽，尤其是在英语沟通方面，客户有时对外国口音感到困惑，这导致了更长的通话时间和更多的升级投诉。根据
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