美团发布WOWService大模型交互系统白皮书，已在智能客服全量上线。采用"数据+知识双驱动"与四阶段训练体系，复杂场景下客服解决率提升9%，用户满意度提升12%，训练标注量仅为传统方案10%。核心框架包括：结构化业务规则与真实对话日志联合训练，知识点准确率达96%；多智能体协同机制，主Agent负责整体交互。
美团发布WOWService大模型交互系统技术报告，针对本地生活服务领域，解决通用能力与行业需求不匹配、复杂场景下服务可靠性与个性化难兼顾、数据成本高及训练周期长等落地难题，并弥补可复用业务框架和真实场景优化方案的行业空白。
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