维珍航空全面引入ChatGPT Work，助力团队加速市场调研、产品规划与决策。它整合客户旅程中浏览、购票、值机、乘机体验及反馈等环节产生的分散数据，打破信息孤岛，串联数据信号，帮助团队明晰资源投入方向，构建端到端的客户全景视图。
7月30日报道，航空公司正加速部署AI动态定价技术，达美、维珍等利用人工智能实时调价以优化收益，导致旅客“捡漏”买低价票更难。以往票价调整依赖人工规则，如按售票比例涨价；如今AI能综合分析数十项因素，定价更灵活精准。
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