首度揭秘！大众点评如何用“AI+人工”守护 2 亿条评价真实性
2月18日，大众点评发布《2024评价透明度报告》，首次披露平台评价审核机制及治理成果。报告显示，2024年平台通过“AI+人工”多重审核体系，全年处置违规评价超2000万条，处罚违规商户超6万家，并拦截“差评骚扰”行为超156万次。此外，为应对虚假评价、黑产刷单等问题，平台构建了四重安全防线，包括黑产防护技术、数百种风控模型组成的AI机审、人工审核团队及申诉复核机制，以弥补算法对主观评价的识别局限。针对用户反映强烈的“差评骚扰”现象，大众点评通过算法识别、用户
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