Sarvam Company recently launched its latest Samvaad voice and chat AI agent on the WhatsApp platform. This service allows businesses to deploy AI agents directly on WhatsApp, providing users with a more convenient communication experience. Users can seamlessly switch between voice calls and chats within the same conversation, a feature made possible by Meta's new business calling API.
Samvaad's conversational agents support up to 11 Indian languages, enabling communication through voice, text, and interactive widgets, ensuring users enjoy personalized and context-aware interactions. Through Sarvam's no-code platform, businesses can easily design and deploy their own AI agents, even using pre-built sales, support, and operations templates, significantly reducing deployment time from months to just days.
Early use cases include lead qualification agents that interact with potential customers and schedule follow-ups. Additionally, there are assistant features that help users fill out forms and complete KYC (Know Your Customer) processes, as well as order handling. These features not only enhance user experience but also bring significant improvements in customer service and operational efficiency for businesses.
Sarvam's initiative marks an important step in the digital transformation of enterprises, especially in supporting local language communication, helping more businesses connect with customers from diverse backgrounds. As AI technology continues to advance, the potential for businesses to improve customer experience and enhance service efficiency will be even greater.
Key Points:
🔊 Sarvam's Samvaad voice and chat AI agent on WhatsApp supports 11 Indian languages.
💻 Businesses can quickly design and deploy AI agents through a no-code platform, greatly reducing the time to go live.
📈 Early use cases include lead qualification, form assistance, and order processing, improving customer service efficiency.
