Alibaba Cloud Intelligent Customer Service, combined with Tongyi large model, is fully upgraded to provide an integrated solution that deeply integrates multi-channel contact centers with AI applications. It empowers enterprises to transform their service experience from informational to intelligent and multimodal. The AI agent, a smarter conversational robot, can connect with knowledge for dialogue, offering a more human-like conversation experience, covering a wider range of service scenarios. It supports various forms of knowledge, including documents, web pages, frequently asked questions, complex multi-turn conversations, tables, and databases.