Recently, Nick Turley, the head of ChatGPT at OpenAI, shared his views on the new generation model GPT-5 during an interview with Alex Heath, the host of Decoder. He mentioned that the launch of GPT-5 was not smooth, leading the company to decide to re-enable user access to the previous version, GPT-4o. This decision reflects the strong reliance and popularity of the GPT-4o model among users, which surprised Turley.
In the interview, Turley mentioned that although GPT-5 showed improved performance, its "less obsequious" characteristics were not widely appreciated by users. Users felt a significant difference when using the new version, prompting OpenAI to quickly take measures to restore support for GPT-4o to meet user needs.
Turley's sensitivity to user feedback is commendable. He pointed out that many users felt a sense of familiarity and natural interaction when using GPT-4o, which seemed to be lacking in the GPT-5 version. The company hopes that by re-enabling the older model, it can continue to meet user expectations for intelligent assistants.
Additionally, Turley also discussed the challenges OpenAI faces when launching new products, including how to balance technological improvements with user experience. He emphasized the importance of user feedback in company decisions and stated that OpenAI will pay more attention to communication with users to better meet their needs in future product updates.
Key points:
🌟 The love for GPT-4o from users surprised OpenAI executives, leading to the decision to restart the version to meet demand.
🔄 The update of GPT-5 did not go as expected, with users reporting a significant difference in the user experience.
💬 OpenAI emphasizes the importance of user feedback and will strengthen communication with users in the future.
