【AIbase News】Microsoft recently announced that its artificial intelligence chatbot Copilot will stop service on WhatsApp on January 15. At that time, WhatsApp users will no longer be able to chat with Copilot through this platform and will need to switch to Microsoft's own Copilot mobile application or continue using the web version.
The fundamental reason for this service removal is to comply with the revised platform policy announced by WhatsApp last month.
At that time, WhatsApp, a subsidiary of Meta, stated that it would no longer support general-purpose AI chatbots using its WhatsApp Business API to provide services to customers. Instead, the platform wants to reserve these API resources for other types of businesses. This change ended the function of WhatsApp as a distribution channel for general-purpose AI chatbots, affecting companies including Microsoft, OpenAI, and Perplexity. In fact, OpenAI had already announced in January plans to gradually stop integrating with WhatsApp.
For Copilot users on WhatsApp, there is one thing to note: when they migrate to Microsoft's own platform, chat records on the original WhatsApp will not be retained. This is because access to chatbots on WhatsApp is unauthenticated.
Microsoft recommends that users who want to keep conversation records for future reference must manually export their conversation records using WhatsApp's built-in tools before the January 15 deadline.
