Allianz, a German insurance group, announced that it will cut up to 1,800 jobs, mainly in the call centers of its travel insurance division. The main reason for this layoff plan is the rapid development of artificial intelligence technology, which is gradually replacing traditional manual service processes.
It is understood that Allianz Partners will cut between 1,500 and 1,800 jobs over the next 12 to 18 months. The company currently has a total of 22,600 employees, of whom about 14,000 handle customer inquiries and claims via telephone. Industry media Versicherungsmonitor first reported this news.
Although Allianz Group has not made a specific comment on this layoff plan, Allianz Partners stated that it is actively assessing the impact of technological changes on employees and noted that this could affect positions that currently rely on manual processes. A company spokesperson mentioned that relevant confidential discussions are ongoing with the union to ensure that employees' interests are properly considered during the transition.
With the continuous advancement of artificial intelligence technology, many industries face the challenge of transformation. Allianz's move is not only an internal adjustment but also a response to industry changes. In the future, how to balance the application of technology and employee protection will become a key issue for major companies.
Key Points:
🌐 Allianz will cut up to 1,800 jobs, mainly involving call centers in travel insurance.
🤖 The reason for the layoffs is that artificial intelligence technology is gradually replacing traditional manual service processes.
🤝 The company is negotiating with the union to properly address employee interest issues.
